Return, Refund & Exchange Policy GoAariva – Your Marketplace. Your Choice. Website: https://goaariva.com Operated By: AARIVA Effective Date: 3 November 2026 1. Introduction At GoAariva, customer satisfaction is our priority. We strive to provide a safe, transparent, and convenient online shopping experience. We offer a 14-Day Return Policy on eligible products purchased through www.goaariva.com. This policy applies to products offered by GoAariva and participating marketplace sellers, subject to product-specific conditions and applicable Indian consumer protection laws. 2. Return Eligibility Customers may request a return within 14 calendar days from the date of successful delivery. To qualify for a standard return: The product must be unused, unwashed, and unworn, except for reasonable trials to check size or fit. Original tags and labels should remain attached. The product must be returned with all accessories and components supplied. The product should be in its original condition, without customer-caused damage. The order must have been placed through GoAariva. These conditions do not restrict a customer's legal rights concerning defective, damaged, incorrect, or misdescribed products. 3. Category-Wise Return Conditions Clothing, Jeans, Kurtis, Blouses & Trousers Eligible for return within 14 days if unused, unwashed, and in acceptable original condition. Reasonable size or fit trials are permitted. Sarees & Ethnic Wear Eligible for return within 14 days, provided the product has not been worn for an occasion, washed, altered, or damaged by the customer. Jewellery & Fashion Accessories Eligible jewellery products may be returned within 14 days, subject to their condition and any clearly disclosed hygiene-related restrictions. Worn or used hygiene-sensitive jewellery may be excluded from change-of-mind returns where this restriction was disclosed before purchase. Home Décor & Furnishing Eligible products may be returned within 14 days if unused, unaltered, and returned with their original components and accessories. Other Marketplace Products Product-specific return conditions will be displayed on the relevant product page before purchase. 4. Non-Returnable Products The following products may be excluded from standard change-of-mind returns where clearly identified before checkout: Customized or personalized products. Used, washed, altered, or customer-damaged products. Unsealed hygiene-sensitive products. Products specifically identified as non-returnable before purchase, where legally permitted. Important: Non-returnable status does not remove a customer's statutory rights where goods are defective, damaged, incorrect, counterfeit, or materially different from their description. 5. Damaged, Defective or Incorrect Products If you receive a damaged, defective, incomplete, incorrect, or materially misdescribed product, please contact our support team as soon as reasonably possible. For faster assistance, provide: Order ID. Product name. Description of the problem. Clear product and packaging photographs, where available. An unboxing video, if available. This is helpful but not mandatory. After verification, GoAariva or the relevant seller will arrange an appropriate remedy, which may include a return, replacement, or refund, in accordance with applicable law. Customers will not be charged return shipping for verified defective, damaged, or incorrect products. 6. How to Request a Return Step 1: Sign in to your GoAariva account. Step 2: Navigate to My Account → Orders. Step 3: Select the relevant order and use the return request option, where available. Step 4: Select the return reason and provide supporting details. Step 5: Submit the request and follow the return instructions. Alternatively, email goaariva@gmail.com with your Order ID and return reason. Our team will review your request and provide further instructions. 7. Return Pickup & Shipping Charges GoAariva aims to make returns convenient for customers. Free reverse pickup will be provided for eligible returns in supported delivery locations. Pickup availability depends on courier serviceability. If pickup is unavailable, our support team will provide alternative return instructions. For verified defective, damaged, or incorrect items, reasonable approved return shipping costs will be covered. Any applicable customer-paid return shipping charges for other eligible returns must be clearly disclosed before purchase. Customers should not send products to any address without receiving return instructions. 8. Refund Policy Once a returned product is received and inspected, the customer will be notified of the refund status. For approved refunds: Refunds will be initiated to the original payment method wherever possible. For Cash on Delivery (COD) orders, refunds may be processed through verified UPI or bank transfer. We aim to complete approved refunds within 14 calendar days after return verification, subject to applicable law. Actual credit times may vary depending on the bank or payment provider. Refunds for defective, damaged, incorrect, or undelivered products will include applicable shipping charges where legally required. For other eligible returns, the refund will generally cover the amount paid for the returned product. Original shipping fees, if any, will be handled according to the charges disclosed at checkout. Refunds will not be restricted to store credit without the customer's agreement where a monetary refund is due. 9. Exchange Policy Exchanges may be available for eligible products, subject to stock and seller availability. Customers may request an exchange for: Incorrect size. Incorrect product variant. Eligible product quality issues. If the requested replacement is unavailable, an applicable refund will be offered. Exchange requests should normally be submitted within 14 days of delivery. Statutory remedies for defective or misdescribed products remain unaffected. 10. Order Cancellation Customers may request cancellation before an order is dispatched. Cancellation can be requested through the customer account, where supported, or by contacting GoAariva support. If an order has already been dispatched, cancellation may not be possible. Applicable return rights will remain available after delivery. For accepted cancellations of prepaid orders, refunds will be initiated through the original payment method within a reasonable period, subject to applicable law. Any cancellation fees must comply with applicable consumer protection requirements and must not be unfair. 11. Marketplace Seller Responsibilities GoAariva operates as an online marketplace connecting customers with participating sellers. Participating sellers are responsible for providing accurate product information, fulfilling applicable return obligations, and cooperating with customer complaints. GoAariva will assist customers with return requests, refunds, seller communication, and dispute resolution. Any seller-specific return conditions must be clearly disclosed before the customer completes a purchase and cannot override applicable consumer protection rights. 12. Refund or Return Rejection A standard change-of-mind return request may be declined if: The return window has expired. The item does not meet the disclosed return eligibility conditions. The product has been used, altered, or damaged by the customer. The product was clearly designated as non-returnable before purchase, where legally permissible. The reason for rejection will be communicated to the customer. Defective, incorrect, damaged, or misdescribed product complaints will be assessed separately in accordance with applicable law. 13. Customer Support & Grievance Redressal For returns, refunds, exchanges, cancellations, or order-related assistance: Business: AARIVA Website: https://goaariva.com Customer Support Email: goaariva@gmail.com Grievance Officer: [Insert appointed officer's name] Designation: Grievance Officer Contact: [Insert verified email and phone number] Consumer complaints will be acknowledged within 48 hours, and a resolution will be sought within one month of receiving the complaint, in accordance with applicable law. Customers will be provided with an acknowledgement or complaint reference. 14. Consumer Rights Nothing in this policy limits or excludes any rights or remedies available to consumers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable Indian laws. 15. Policy Updates GoAariva may update this policy to reflect changes in operations, products, seller arrangements, or legal requirements. Updated policies will be published on our website. The return terms applicable to an existing order will not be retrospectively reduced. GoAariva – Your Marketplace. Your Choice. Shop with confidence at https://goaariva.com