Privacy Policy
PRIVACY POLICY
Last Updated: [Date]
Welcome to AARIVA ("AARIVA", "we", "us", or "our"). AARIVA is an all-category online marketplace where users can purchase products and, where enabled by the platform, list or resell eligible products.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use our website, mobile application, marketplace, or related services ("Platform").
By using AARIVA, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
1.1 Personal Information
When you register, place an order, sell/resell a product, contact us, or use our services, we may collect:
Full name
Mobile number
Email address
Billing and shipping address
City, state, PIN code and country
Account login information
Date of birth, where required
Profile information
Seller information, where applicable
GST or business details, where applicable
Information required for verification or compliance
1.2 Order and Transaction Information
When you purchase or sell products through AARIVA, we may collect information relating to:
Products ordered or listed
Order ID
Order amount
Discounts and coupons
Shipping and delivery details
Payment status
Refund and cancellation information
Seller and buyer information
Return and replacement information
We generally do not store complete debit card, credit card, UPI PIN, CVV, or banking passwords on our servers. Payment information may be processed by authorized third-party payment service providers according to their respective privacy policies.
1.3 Device and Technical Information
When you access AARIVA, we may automatically collect:
IP address
Browser type
Device type
Operating system
Device identifiers
Pages visited
Login and activity information
Date and time of access
Cookies and similar technologies
Diagnostic and security information
1.4 User-Generated Information
If you list or resell products, we may collect:
Product name and description
Product images/videos
Product price
Product category
Product condition
Stock information
Seller-provided specifications
Reviews, ratings and comments
Users are responsible for ensuring that the information they upload does not violate any applicable law or third-party rights.
2. How We Use Your Information
AARIVA may use collected information to:
Create and manage user accounts
Process and deliver orders
Facilitate buying and selling transactions
Process online and COD orders
Facilitate refunds, returns and cancellations
Verify users and sellers
Communicate order and account updates
Provide customer support
Process payments through authorized payment providers
Prevent fraud, abuse and unauthorized transactions
Improve website and application performance
Personalize products, recommendations and offers
Send promotional communications where permitted
Resolve disputes
Maintain transaction and business records
Comply with legal and regulatory requirements
Protect the rights, property and security of AARIVA and its users
3. Cookies
AARIVA may use cookies, pixels, local storage and similar technologies to:
Keep users logged in
Remember shopping cart information
Understand website usage
Improve website performance
Provide personalized experiences
Analyze traffic
Detect fraudulent or suspicious activity
Support advertising and marketing activities
Users may control cookies through their browser or device settings. Disabling certain cookies may affect some Platform functionality.
4. Sharing of Information
AARIVA may share relevant information with trusted third parties where necessary to provide our services, including:
Payment gateway providers
Banks and financial institutions
Courier and logistics partners
Technology and hosting providers
Customer support providers
Analytics and security service providers
Marketing service providers, where legally permitted
Sellers or buyers where necessary to complete a marketplace transaction
Government authorities or law-enforcement agencies when legally required
We do not intend to sell users' personal information as a standalone commercial product.
5. Marketplace Transactions
AARIVA may operate as a marketplace connecting buyers and sellers.
Where necessary to complete a transaction, certain information may be shared between the relevant buyer, seller and logistics/payment partners.
For example, a seller may receive the information reasonably necessary to process and dispatch a customer's order.
Users should not misuse another user's personal information or contact another user for purposes unrelated to the transaction.
6. Selling and Reselling Products
If AARIVA allows a customer to become a seller/reseller, additional information may be collected for:
Seller registration
Product listing
Order processing
Payment settlement
Seller verification
Tax and regulatory compliance
Fraud prevention
Customer support
AARIVA may request additional documents or information where required for seller verification or legal compliance.
7. Payment Information
AARIVA may support online payments and Cash on Delivery ("COD").
Online payments may be processed through third-party payment gateways. Such providers may collect and process payment information under their own terms and privacy policies.
For COD orders, AARIVA and its logistics partners may process information required to deliver and collect payment for the order.
8. Communications
We may contact users through:
SMS
Phone calls
WhatsApp or other messaging services, where applicable
Push notifications
In-platform notifications
Transactional communications may include order confirmation, shipping updates, delivery notifications, cancellation, refund and account-related messages.
Promotional communications may be sent where permitted by applicable law and may include an option to opt out.
9. Data Security
AARIVA takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no online platform or method of electronic transmission can be guaranteed to be completely secure.
Users are responsible for keeping their account credentials confidential and should immediately notify AARIVA if they suspect unauthorized access.
10. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide our services
Maintain business and transaction records
Resolve disputes
Prevent fraud
Comply with applicable legal, tax and regulatory obligations
Enforce our agreements
When information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.
11. Children's Privacy
AARIVA is not intended to knowingly collect personal information directly from children in violation of applicable law.
If a parent or legal guardian believes that a child has provided personal information improperly, they may contact us using the details provided below.
12. Third-Party Services and Links
AARIVA may contain links to third-party websites, payment providers, courier services, social media platforms or other services.
AARIVA is not responsible for the privacy practices, content or security practices of third-party services.
Users should review the privacy policies of third-party services before providing information to them.
13. Your Rights
Subject to applicable law, users may have rights relating to their personal information, including rights to:
Request access to personal information
Request correction of inaccurate information
Request deletion where legally permitted
Withdraw consent where applicable
Raise a grievance
Request information regarding processing of personal data
Requests may be made using the contact information provided below.
14. Data Breach and Security Incidents
If AARIVA becomes aware of a personal data breach requiring notification under applicable law, AARIVA will take appropriate steps, including investigation, mitigation and notification to relevant parties or authorities where required.
15. Changes to this Privacy Policy
AARIVA may update this Privacy Policy from time to time.
The updated version will be published on this page with the revised "Last Updated" date.
Continued use of the Platform after an update may constitute acceptance of the revised Privacy Policy to the extent permitted by law.
16. Contact and Grievance Officer
For privacy-related questions, complaints or requests, please contact:
Company/Legal Entity Name: [Legal Company Name]
Brand: AARIVA
Email: [Privacy/Support Email]
Phone: [Phone Number]
Address: [Registered Office Address]
Grievance Officer: [Name]
Grievance Email: [Grievance Email]
Working Hours: [Working Days and Hours]
We will process grievances and requests in accordance with applicable law.
17. Acceptance
By accessing or using AARIVA, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein, subject to applicable law.